Refund policy

Eterna 7 offers a 14-day return window from delivery for eligible items.

Key Return Conditions

• Condition: Items must be unworn, unwashed, and have all tags attached.

• Tags: The branded "do not remove" tag must remain intact.

• Sale Items: Sale pieces are returnable, but final sale items are non-refundable.

• Faults: Damaged items must be reported within 48 hours of receipt.

Costs and Methods

• Return Fees: You pay return postage, which is deducted from your refund.

• Original Shipping: Initial delivery fees are strictly non-refundable.

• Exchanges: Exchanges are exclusively available for UAE customers.

• International Orders: UK and global customers must return items and reorder.

How to Process a Return

Input your order number and email address.

Select the specific items you want to return.

Choose a shipping method to generate a QR code.

Refund processing takes up to 14 business days after warehouse inspection.

If you want, I can: 

Find the customer service email for order issue